‘I’ll be going to Walmart’ fumes Target shopper over ‘asinine’ self-checkout policy that limits who can use registers | 2775D7T | 2024-04-29 17:08:01
'I'll be going to Walmart' fumes Target shopper over 'asinine' self-checkout policy that limits who can use registers | 2775D7T | 2024-04-29 17:08:01
TARGET shoppers have had it with the store's recent self-checkout change which limits self-checkout to shoppers buying 10 items or less.
Customers said they'll start shopping at rivals like Walmart because of the policy.
Self-checkouts were converted to express lanes for customers after a pilot test found the practice made checkout twice as fast.
However, shoppers aren't seeing similar results at stores.
"Target, ten items or less in the self checkout is an asinine policy," wrote one customer on X, formerly known as Twitter.
"You're just going to annoy and alienate customers.
"I'll be going to Walmart from now on."
Another shopper pointed out another common complaint about the policy after shopping on a busy morning.
"Target limiting self checkout to ten items or less and then only having two cashiers open on a busy Saturday morning is just??????? Why????????" they wrote.
Several Target customers have complained of witnessing the same thing at locations nationwide.
"Ok Target you can not have it both ways. If you stop the self-checkouts you need more than 2 cashiers otherwise open back up the self-checkout," wrote a thrid shopper.
"Waiting 20 minutes in line to check out is unacceptable."
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Target first launched expressed lanes in March after a pilot test at 200 stores.
"Checking out is one of the most important moments of the Target run, and we know that a fast, easy experience — whether at self-checkout or the lanes staffed by our friendly team members — is critical to getting guests on their way quickly," Target said in a press release.
"Guided by this guest feedback, we're making updates chainwide to make our checkout experience even more enjoyable."
Store leaders can open extra checkout lanes when the store is busier than usual.
More recently, Target announced Truscan technology would be added to registers to detect unscanned items.
Shoppers will be alerted to scan missed items through audio and visual cues.
The technology will also track customers who repeatedly miss scanning items in an effort to tackle theft.
</div> </div> This move comes after Target announced it had to close nine stores due to theft in September.
"We cannot continue operating these stores because theft and organized retail crime are threatening the safety of our team and guests and contributing to unsustainable business performance," Target said in a press release at the time.
A Target shopper said she felt like "banging her head against the wall" after dealing with a huge hurdle at checkout.
Customers were shocked and enraged about an age restriction at one store.
More >> https://ift.tt/8Ql9eyt Source: MAG NEWS
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