‘Turned into a rental car lot,’ says driver as street flooded with ride-share cars – he was forced to park in an alley | 92I449I | 2024-04-29 12:08:01
'Turned into a rental car lot,' says driver as street flooded with ride-share cars – he was forced to park in an alley | 92I449I | 2024-04-29 12:08:01
NEIGHBORS struggled to find parking and quickly discovered one man was taking up an entire street for his 30 rental cars.
Nighttime parking was nearly impossible in a residential neighborhood due to one inconsiderate neighbor.
Three years ago, Kevin Hesla, along with many of his neighbors in Denver, Colorado, described parking on his street to be exceedingly difficult.
"If you came home after a certain time at night, people were literally parking in the alley," he told NBC affiliate KTVD.
"There was nowhere to park."
One day, Hesla spotted a group of strangers perusing the row of parked cars along the street.
Thinking they were up to no good, Hesla decided to approach them to ask if they needed help.
"There were just people walking around, people going back to the airport, people standing on our lawn," he said.
That's when he learned what was causing the severe lack of street parking.
"I just asked them what app they were using, and they said Turo."
Turo is an app that allows people to rent personal vehicles, a similar concept to Airbnb.
Hesla downloaded the app and discovered that a man named Ryan was using his street to effectively store more than 30 vehicles listed on Turo.
<!-- End of Brightcove Player --> "Basically, our whole street was turned into a rental car lot," he said.
Hesla decided to track the vehicles by their license plates and log them in a spreadsheet to see how often they were parked and rented, complete with pictures.
After he compiled some compelling evidence, Hesla decided to go to city lawmakers about the issue but was disappointed by the result.
Amanda Sandoval, the councilwoman of the area, said that the neighborhood was zoned for mixed use so not much could be done to prevent Ryan from using the street to store his cars.
Sandoval did, however, tell Hesla that she'd contact Turo about the issue.
Hesla contacted the company too, and heard back several months later to learn that Ryan was in violation of the company's Good Neighbor Policy.
<!--googleoff: all--> <blockquote class="article__quote"> </blockquote> <!--googleon: all--> The policy requires vehicle owners to park their rental vehicles on private property to avoid the scenario Ryan put Hesla and his neighbors through.
The Turo representative confirmed that if Ryan did not move his cars, he would be removed from the platform.
"Any complaints regarding host parking and vehicle storage are taken seriously and violations may result in restricted vehicles and accounts," the company wrote in an email statement to the outlet.
"When Turo's Trust and Safety team received the complaint, the team took swift action to work with the host and local government to enforce the Good Neighbor Policy and resolve the issue."
</div> </div> Ryan spoke with the outlet and confirmed that the vehicles were moved to a private lot, and he won't park his vehicles along Hesla's street.
Hesla said he was glad to have the matter behind him, but he expressed concern for other parts of the city.
"I'm sure this is happening in other parts of the city," he said.
The matter gained so much traction that Denver's Department of Transportation and Infrastructure pondered passing ordinances that would prevent similar incidents from happening again.
"DOTI is reviewing its policies that regulate the public right of way and how, if at all, these types of businesses are governed by existing policies," spokesperson Vanessa Lacayo wrote in an email statement.
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