Chase closed my account after my debit card was ‘skimmed’ for $800 – I can’t use Apple Pay and I haven’t heard from them | 0468PF1 | 2024-05-02 17:08:01
Chase closed my account after my debit card was 'skimmed' for $800 – I can't use Apple Pay and I haven't heard from them | 0468PF1 | 2024-05-02 17:08:01
A FRUSTRATED customer has called out JPMorgan Chase after a scammer allegedly got hold of their account information.
The bank client claimed their debit card details were picked up during a visit to their local fair with their son through a process known as "skimming."
Skimming can happen at any ATM, restaurant, gas station, store, or merchant location with a card reader that's been tampered with.
Fraudsters can then obtain account information after a customer swipes or inserts their card almost instantaneously, according to the Federal Bureau of Investigation (FBI).
"I guess somebody got access to my card skimmed it or whatever…" wrote the Chase customer in a thread on Facebook.
They continued that the scammer allegedly "spent a lot of money out of my bank account putting me about $800 negative the next day, so I started the fraud process [and] they closed the card."
"I have no access to that money," the customer stressed.
The Chase client continued to claim that they had extra cash through Apple Pay on the same card but that was also locked down due to the fraudulent purchases after they contacted the bank.
They were supposedly told they could have access to the Apple Pay funds only to pay their bill or in-app purchases.
The customer claimed that while the money hasn't yet been recovered, they also haven't heard back from JPMorgan Chase in a while.
The financial institution supposedly gave them a 14-day period before the funds would be returned or recovered.
"Waiting on the bank to do something but it's Chase Bank they said they have 14 days," the customer wrote.
<!-- End of Brightcove Player --> The U.S. Sun has contacted JPMorgan Chase for an official comment on the customer's claims.
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Chase provides detailed instructions on its website for the exact process customers should go through if they suspect fraud.
Customers must first contact the bank by phone through designated numbers listed for checking and savings, credit card, auto finance, home lending, Chase commercial, and Chase for Business.
The bank also offers zero liability protection on checking and savings and credit cards if a customer reports fraudulent charges immediately, per its website.
"If you see that money was removed from your checking or savings accounts through our mobile or online banking bill or payment transfer services and you didn't authorize the transaction, let us know right away," Chase wrote.
"We'll reimburse you for those unauthorized transactions when you contact us promptly after the transaction first appears on your statement."
This would seemingly mean that the frustrated customer would be eligible for reimbursement if they acted as promptly as they claimed.
Chase also implements several security measures to prevent fraud, including data encryption, validation checks, 24/7 suspicious activity monitoring, and more.
For more related content, check out The U.S. Sun's coverage of a Chase customer who claimed they had $15,000 drained from their accounts unexpectedly.
The U.S. Sun also has the story on a Chase customer who tried to stop a Walmart charge but lost $50,000 within two hours instead.
More >> https://ift.tt/oMSDcR8 Source: MAG NEWS
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