McDonald's makes major change to drive-thrus after mishaps go viral

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McDonald's makes major change to drive-thrus after mishaps go viral

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McDonald's is scrapping AI chatbots at the drive-thru, after mishaps with the technology went viral. The company is winding down the program, which it has been testing for two years, and will remove the controversial tech from more than 100 locations that have been using it. The fast food giant entered into a collaboration with tech company IBM in 2021 to test the program. But it will now wind it down 'no later than July 26', Restaurant Business reported.
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